Privacy Policy
Last updated: February 2026
1. Data Controller
The data controller responsible for processing your personal data is:
NetoGroup
Buddha Nagar, Kathmandu, Nepal
Email: [email protected]
Phone: +977 9851200034
2. What Data We Collect
We may collect and process the following types of personal information:
Contact Information
Name, email address, phone number, company name, and other details you voluntarily provide.
Account & Service Data
Information collected when you register for services, including transaction details, communication records, and documentation required for business verification or compliance.
Technical Data
IP address, browser type, device information, and operating system.
Usage & Analytics Data
Information about how you use our website and services collected through cookies or analytics tools.
3. Purpose and Legal Basis
We process your personal data for the following purposes:
- Service delivery and contract fulfillment – necessary for performing agreements or pre-contractual steps.
- Compliance with legal obligations – including accounting, fraud prevention, and regulatory requirements.
- Improvement of services – based on our legitimate interest in optimizing products and user experience.
- Marketing communications – only where consent has been provided.
4. Data Retention
We retain personal data only as long as necessary:
- Customer data: retained during the relationship and up to 5 years afterward where required by law.
- Contact form inquiries: deleted after 12 months if no customer relationship is established.
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, contact: [email protected]
You also have the right to lodge a complaint with your local data protection authority.
6. Sharing of Data
We may share data only when necessary with:
- Hosting and infrastructure providers
- Payment processors
- Technology partners and service vendors
- Authorities where required by law
We never sell personal data to third parties.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice.